what should I do ?

Contact support@gumbler.com

There’s nothing we at Turborilla can do about it.

GOOD LUCK!!! I’ve been dealing with this crap for over a year. They just keep giving me the run around. Uninstall, Reinstall, etc. I’ve never even added or withdrawn money and still can’t get signed in. I’ve played a little a couple of years ago and won less than 4 dollars that was still in the account when I started getting this message. G-loot is the WORST when it comes to assisting you.

maybe are you changed name in game any time??.