No dude
It may take time for turbo to respond to your request
Also i had that problem
I showed them my attempts and proof that i did unlock bike 13
So they gave me bike 13
And then i went on to unlock bike 14
I’m not sure what what Cryptic means but you definitely should have 14 unlocked now.
I would suggest sending an email to support@turborilla.com and they should be able to fix it!
What i mean is that she is going off last seasons points
As it says 5 points this season
We know the date she took that photo was on December 18th
But bike 14 is not unlocked
Maybe that photo was taken on a different date